Click Ask DriversHQ support staff a question.(Click Start, click Programs, expand DriverDoc and then click DriverDoc.) To ensure a speedy resolution, please provide us with as much information as possible about the issue you are experiencing.Īll questions will be answered within 24 hours many times questions will be answered sooner. Registered users may ask questions about a specific device by clicking the Help icon on the Scan Result screen. You can easily get support for DriverDoc by clicking the down arrow next to Help. How Do I Contact DriverDoc Support? (Getting Additional Support) Users with a branded computer such as a Dell™, HP™, Compaq™ or any other brand that do not find your computer listed, please use Ask DriverDoc support staff a question and send us your machine information. NOTE: It is always better to select all three Machine Brand, Product Line and Product Model fields to provide DriverDoc with as much information as possible about your computer for the most accurate driver recommendations. If your computer is custom built please select Use DriverDoc Universal Match Intelligence. If you notice that only the Machine Brand or Product Line boxes are selected automatically by the Auto Select button, please select the remaining fields manually. The Auto Select IQ progress bar is a graphical representation of how well DriverDoc was able to identify your computer using machine intelligence.
The machine intelligence data is used during a Driver Scan to provide you the most accurate drivers for your computer. The first time you launch DriverDoc or when you select Auto Select in either the Tools or Welcome screens, a request is made to our server to identify your machine using a proprietary machine intelligence algorithm. What Is DriverDoc SystemIntelligence™ And Auto Select IQ? A device driver essentially converts the more general input/output instructions of the operating system to messages that the device can understand.
However, if you buy a new type of device that the operating system did not anticipate, you'll have to install a new device driver. When you buy an operating system like Microsoft Windows XP, many device drivers are built into the operating system. Devices like keyboards, mice, disk drives, and printers all use a software driver to interact with the operating system and other software applications.
If your device drivers are working fine, why upgrade to the latest driver? Examine the Readme file as mentioned above to see whether there is a compelling reason to upgrade.Ī few reasons why you might want to update your drivers: Readme can be found on the Driver Information window in the Driver Information tab as a link (when available) under Driver Update, alternatively it may also be found in the compressed driver installation file or driver installation directory. DriverDoc always recommends viewing the ReadMe before installing any driver for specific installation instructions or known issues.